New office and 200 jobs as care firm grows

GOOD NEWS: Waterford mayor, Cllr John Pratt, with Roseann Miller, president of the company behind the Emerald Contact Centre, which has announced that it will increase its workforce in the city by 200 staff over the next two years Photo: John Power.

A CUSTOMER care centre in Waterford city is to increase its workforce by 200 staff over the next two years Emerald Contact Centre made the announcement at the opening of its new offices in Waterford Business Park.

The centre provides customer and sales support for a range of international financial, health and travel publications. The company now employs 140 staff in Waterford. The new jobs will include customer support roles for agents with international languages such as Spanish, Portuguese, German, and French, along with English.

The jobs are backed by the Government through IDA Ireland and the initial 50 new employees should be in place by the end of this year, the company said.

a testament to the calibre of people and skill set we have found here in the South East

“Today’s announcement of 200 additional jobs is a testament to the calibre of people and skill set we have found here in the South East,” said Emerald president Roseann Miller.
“We fully expect this growth to continue.”

The official ribbon-cutting ceremony was attended by a number of invited guests, including local TD and Minister for Training and Skills, John Halligan. Mr Halligan said the Government is “fully committed to regional development and ensuring every region benefits from employment gains,” with the South East an attractive location for investors.

Director of Emerald Contact Centre Emer Prendergast said the company’s new Waterford home “allows us to offer our employees a bright and inspiring working environment”.

a bright and inspiring working environment

IDA Ireland divisional head of regional development Denis Curran described the news of the company’s growth as “a terrific announcement for Waterford and the South East region”, which demonstrates a commitment from Emerald to the region.

“Emerald Contact Centre has made great strides since establishing in Waterford four years ago,” he said.  “The 200 new jobs will greatly benefit the economies of Waterford and the wider South East region.”

Emerald is a sister company of US-based TCC Maryland, a call centre operator which was founded in 2012. The company is ultimately controlled by Agora Publishing, one of the world’s largest and most successful consumer newsletter publishers.


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